RETURN & REFUNDS

I. Return and Refund Policy

If you're not satisfied with your purchase and wish to return the item for a refund or exchange, please follow these steps:

1. Contact Customer Service:

   • Email us at support@buybestwear.com before returning any items. Our Customer Service team will respond within 24 hours (excluding weekends) with further instructions and helpful advice.

2. Return Approval:

   • Do not send back items without first contacting us. Unapproved returns will not be accepted.

3. Package Identification:

   • Include your order number (e.g., BBW0001) on the package to ensure easy identification and faster processing.

4. Return Shipping Fees:

   • You are responsible for the return shipping costs.

5. Refund/Exchange Process:

   • Once we receive and verify your returned package, we will process your refund or exchange.

II. Conditions for Returns and Refunds

1. Return Window:

   • Returns are accepted within 14 days of receiving your package. Refunds will be processed once the returned items are confirmed to be in our possession.

2. Eligible Items for Return/Refund:

   • Unused items that do not affect secondary sales.
   • Items that were faulty, damaged, or soiled upon arrival.
   • Items received in the incorrect size or color.

3. Refundable Amount:

   • We will refund the price of the goods only (excluding shipping fees, which are charged on behalf of the shipping company).

4. Required Information:

   • After returning the products, please provide the following:
     • Order number (e.g., BBW0001)
     • Item barcode number
     • Quantity of each item
     • Photos of the returned items and the shipping labels (both from us and your return).

5. Refund Activation:

   • Once we receive the returned package, your refund will be activated, and the amount will be available for your next purchase or refunded to your PayPal account.

III. Unconditional Refunds for Wrong Items

1. Eligibility:

   • If we send you the wrong item, you are entitled to an unconditional refund.

2. Required Information:

   • Please ensure the item is unused and provide:
     • Order number (e.g., BBW0002)
     • Item number and barcode
     • Photos of the incorrect item and shipping labels.

3. Refund Process:

   • After confirming the error, we will refund the full amount to your account or to your PayPal, as per your preference.

IV. Full and Partial Refunds

1. Full Refunds:

   • Applicable for items found to be faulty or damaged due to our error. Damage due to third-party or customer negligence does not qualify.

2. Partial Refunds:

   • Available for returned items with missing original parts. In this case, a partial refund will be issued.

3. Shipping Costs:

   • Customers will only be charged once for shipping (including returns). No restocking fee will be applied. In the case of free shipping, customers are responsible for return shipping costs.